We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. However, we recognize that sometimes an item may not meet your needs, is not what you had hoped for, or simply does not fit with your decor or space. Special order items are non-returnable, but all other merchandise (except bedding and linens which are non-returnable) can be returned within 7 days of delivery. Returned items must be new, in unused condition, and not have any odors (such as cigarette, cigar, animal smells.) To return an item kindly call us at (757) 627-5075. All returns for any reason are subject to a 25% restocking fee, but Virginia Furniture will pick up the merchandise in Norfolk, Portsmouth, Chesapeake, Virginia Beach at no charge. If you would like store credit for the returned item the restocking fee will be waived. However, when the store credit is redeemed and you need delivery of your new merchandise, a $100.00 delivery fee will be charged. Thank you for giving us the opportunity of fulfilling your home furnishing needs!